Team Scaffolds: How Minimal Team Structures Enable Role-based Coordination
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چکیده
In this dissertation, I integrate research on role-based coordination with concepts adapted from the team effectiveness literature to theorize how minimal team structures support effective coordination when people do not work together regularly. I argue that role-based coordination among relative strangers can be interpersonally challenging and propose that team scaffolds (minimal team structures that bound groups of roles rather than groups of individuals) may provide occupants with a temporary shared in-group that facilitates interaction. I develop and test these ideas in a multi-method, multi-site field study of a new work structure, called pods, that were implemented in many hospital emergency departments (EDs) and were sometimes designed to function as team scaffolds. In chapter 3, I conduct an in-depth study of team scaffolds in one ED. I adapt network methods to compare coordination patterns before and after team scaffolds were implemented. My results show that the team scaffolds improve performance, in part by reducing the number of partners with whom each role occupant coordinates. Second, I analyze qualitative interview data to theorize the social experience of working in team scaffolds. Team scaffolds provided a shared in-group that supported a sense of belonging and reduced interpersonal risk.
منابع مشابه
Team Scaffolds: How Meso- Level Structures Support Role-based Coordination in Temporary Groups
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تاریخ انتشار 2013